Support & Contact

We're here to help

Contact Us

For questions, feedback, or assistance with Everloop, please reach out:

  • Email: support@crateso.com
  • Subject Line: Please include "Everloop Support" in your subject
  • Response Time: We aim to respond within 24-48 business hours

Before You Contact Us

To help us assist you faster, please include:

  • Your account email address
  • Device type and operating system
  • App version
  • Detailed description of your issue
  • Screenshots if applicable

Common Topics

Account Issues

  • Password reset and login help
  • Profile and preferences
  • Account deletion (see Data Deletion)

Your Stories & Data

  • Journal entry recovery
  • Story arc management
  • Timeline and memory issues
  • Data export requests

Technical Support

  • Sync and backup issues
  • App performance
  • AI reflection features
  • Notification settings

Billing & Subscriptions

  • Subscription management
  • Payment issues
  • Refund requests

Privacy & Data Requests

Report a Problem