Terms of Service - MAVS

Introduction

These Terms of Service ("Terms") govern your purchase and use of MAVS hardware devices and associated software services provided by Crateso ("we," "us," or "our"). By purchasing or using MAVS, you agree to these Terms.

1. Product Description

MAVS (Multi-Agent Voice Switcher) is a hardware and software platform that enables:

Voice-activated interaction with multiple AI agents
Seamless switching between configured agents
Hardware-accelerated voice processing
SDK and API access for developers

2. Purchase & Warranty

2.1 Hardware Warranty

1-year limited warranty against manufacturing defects
Warranty does not cover physical damage, water damage, or misuse
Warranty claims processed through support@crateso.com

2.2 Returns

30-day return window for unused, unopened products
14-day return window for opened products (restocking fee may apply)
Defective units may be exchanged within warranty period

2.3 Pre-Orders

Pre-order payments are charged at time of order
Shipping dates are estimates and may change
Full refunds available before shipment

3. Software & Services

3.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to:

Use MAVS firmware and companion apps
Access MAVS cloud services for device functionality
Use the SDK for personal or commercial development (per SDK license)

3.2 Restrictions

You may not:

Reverse engineer, decompile, or disassemble MAVS firmware
Remove or modify proprietary notices
Use MAVS for illegal activities
Circumvent device security or DRM measures

4. Third-Party Services

MAVS connects to third-party AI services (OpenAI, Anthropic, Google, etc.):

You are responsible for complying with third-party terms
Third-party API costs are your responsibility
We are not responsible for third-party service outages or changes
Your API keys are stored securely but you are responsible for their security

5. Account Requirements

You must be 18+ or have parental consent to use MAVS
One MAVS account per user
You are responsible for account security
Accurate account information is required

6. Developer Terms

If you use the MAVS SDK or API:

The SDK is provided under the MIT License (see repository)
API usage is subject to rate limits and fair use
You may not use the API to create competing hardware products
Attribution is required for open-source components

7. Acceptable Use

You agree not to use MAVS to:

Violate any laws or regulations
Infringe on intellectual property rights
Harass, threaten, or harm others
Distribute malware or malicious content
Overwhelm or attack our services or third-party services

8. Service Availability

Cloud services are provided "as is"
We aim for high availability but do not guarantee uptime
Maintenance windows will be announced when possible
Core device functionality works offline

9. Firmware Updates

Updates may be required for security and functionality
Critical security updates may be installed automatically
Feature updates require user consent
Refusing updates may limit functionality

10. Intellectual Property

MAVS hardware designs, firmware, software, and documentation are owned by Crateso. You may not reproduce, distribute, or create derivative works without permission, except as permitted by the SDK license.

11. Limitation of Liability

To the maximum extent permitted by law:

MAVS is provided "as is" without warranties
We are not liable for third-party service issues
Maximum liability is limited to the purchase price
We are not liable for indirect, consequential, or incidental damages

12. Termination

You may stop using MAVS at any time
We may terminate accounts that violate these Terms
Device functionality may be limited upon account termination
Data deletion follows our Privacy Policy

13. Changes to Terms

We may update these Terms with notice. Continued use after changes constitutes acceptance. Material changes will be communicated via email.