Support & Contact

We're here to help

Contact Us

For questions, feedback, or assistance with EmployeeGM, please reach out:

  • Email: support@crateso.com
  • Subject Line: Please include "EmployeeGM Support" in your subject
  • Response Time: We aim to respond within 24-48 business hours

Enterprise Support

For organizations using EmployeeGM:

  • Priority Support: Enterprise customers receive dedicated support channels
  • Implementation Help: Assistance with setup and onboarding
  • Training: Resources for managers and employees
  • Custom Solutions: Contact us for tailored implementations

Common Topics

Account & Access

  • Password reset and login issues
  • Role and permission changes
  • Team member management
  • Account deletion requests (see Data Deletion)

Technical Support

  • App performance issues
  • Sync and integration problems
  • Notification settings
  • Feature assistance

Billing & Subscriptions

  • Plan management
  • Invoice and payment issues
  • Seat/license adjustments
  • Refund requests

Privacy & Data Requests

Report a Problem