Privacy Policy

Effective Date: January 1, 2025

Introduction

Welcome to Hi Fu Mi! This Privacy Policy explains how Crateso ("we," "us," or "our") collects, uses, and protects your information when you play Hi Fu Mi and interact with our gaming universe. We are committed to creating a safe, enjoyable experience for players of all ages.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Username or display name (can be a nickname)
  • Email address (for account recovery and communications)
  • Age range (to ensure age-appropriate content)
  • Password (encrypted and securely stored)

1.2 Gameplay Data

To enhance your gaming experience, we collect:

  • Creature collection and evolution progress
  • Battle statistics and achievements
  • Story progression and choices made
  • Items collected and inventory data
  • In-game settings and preferences

1.3 Device & Technical Information

  • Device type and operating system
  • App version and performance data
  • Crash reports and error logs
  • General location (country/region for content localization)

1.4 Social Features

If you use social features, we may collect:

  • Friend lists and connections
  • Trade and battle history with other players
  • Messages sent through in-game chat (moderated)

2. How We Use Your Information

  • Game Experience: Save your progress, sync across devices, and provide personalized content
  • Game Improvement: Analyze gameplay patterns to balance creatures and improve features
  • Community Safety: Monitor for cheating, harassment, and inappropriate behavior
  • Communications: Send important updates, event notifications, and support responses
  • Age Verification: Ensure age-appropriate content and features

3. Children's Privacy (COPPA Compliance)

Hi Fu Mi is designed to be enjoyed by players of all ages. We take children's privacy seriously:

  • Players under 13 require parental consent for account creation
  • Limited data collection for child accounts
  • Social features are restricted for younger players
  • No behavioral advertising to children
  • Parents can review and delete their child's data at any time

Contact parents@crateso.com for parental controls and data requests.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Cloud hosting, analytics, and customer support
  • Safety Partners: To protect against fraud and ensure fair play
  • Legal Requirements: When required by law or to protect safety

5. Data Security

We protect your data with:

  • Encryption for data in transit and at rest
  • Secure authentication systems
  • Regular security audits
  • Limited employee access on a need-to-know basis

6. Your Rights & Choices

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Delete your account and associated data
  • Portability: Export your game data
  • Opt-out: Unsubscribe from marketing emails

7. Data Retention

We retain your data while your account is active. After account deletion:

  • Personal data is deleted within 30 days
  • Anonymized gameplay data may be retained for analytics
  • Backup data is purged within 90 days

8. International Players

Hi Fu Mi is available worldwide. Data may be processed in the United States with appropriate safeguards for international transfers.

9. Updates to This Policy

We may update this policy as Hi Fu Mi evolves. Significant changes will be announced in-game and via email.

10. Contact Us

Questions about your privacy? Reach out to us: