Privacy Policy

Last Updated: December 3, 2025

1. Introduction

Welcome to Kiva ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our One-on-One Connection Engine. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and profile details when you create an account.
  • Connection Data: Information about your connection partner when you invite them to join.
  • Conversation Content: Messages, responses to prompts, and reflections shared within the app.
  • Emotional Check-ins: Mood and emotional state data you choose to share.

2.2 Information Collected Automatically

  • Usage Data: How you interact with features, frequency of use, and session duration.
  • Device Information: Device type, operating system, and unique device identifiers.
  • Analytics: Aggregated, anonymized data to improve our services.

3. How We Use Your Information

We use the collected information to:

  • Provide and personalize the Kiva experience
  • Generate AI-guided conversation paths tailored to your relationship
  • Create shared memory timelines and insight reflections
  • Improve our services and develop new features
  • Communicate with you about updates and support
  • Ensure security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data:

  • With Your Connection Partner: Content you choose to share within your connection space is visible to your partner.
  • Service Providers: Trusted third parties who assist in operating our service (hosting, analytics).
  • Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for all conversation content
  • Secure data transmission using TLS/SSL
  • Regular security audits and penetration testing
  • Access controls and employee training

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time. Some data may be retained for legal compliance or legitimate business purposes.

8. Children's Privacy

Kiva is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights: