Support & Contact
We're here to help
Contact Us
For questions, feedback, or assistance with Kiva, please reach out to us:
- Email: support@crateso.com
- Subject Line: Please include "Kiva Support" in your subject
- Response Time: We aim to respond within 24-48 business hours
Before You Contact Us
To help us assist you faster, please include:
- Your account email address
- Device type and operating system version
- App version (found in Settings)
- A detailed description of your issue or question
- Screenshots if applicable
Common Topics
Account Issues
- Password reset requests
- Account access problems
- Profile updates
- Account deletion requests (see Data Deletion)
Technical Support
- App crashes or freezes
- Sync issues
- Notification problems
- Feature not working as expected
Billing & Subscriptions
- Subscription management
- Payment issues
- Refund requests
- Plan upgrades or downgrades
Privacy & Data Requests
For privacy-related inquiries or data requests:
- Privacy Policy - Learn how we handle your data
- Data Deletion Request - Request deletion of your data
- Data Export: Email us to request a copy of your data
Feedback & Suggestions
We love hearing from our users! If you have ideas for improving Kiva, please email us with "Kiva Feedback" in the subject line. While we can't respond to every suggestion, we read them all and use your input to guide our development.
Report a Problem
To report bugs, security vulnerabilities, or content concerns:
- Bugs: support@crateso.com with "Bug Report" in subject
- Security: security@crateso.com for security issues
- Content: Use in-app reporting or email with details