Support & Contact

We're here to help

Contact Us

For questions, feedback, or assistance with MAVS, please reach out:

  • Email: support@crateso.com
  • Subject Line: Please include "MAVS Support" in your subject
  • Response Time: We aim to respond within 24-48 business hours

Before You Contact Us

To help us assist you faster, please include:

  • Your account email address
  • Device type and operating system
  • MAVS version/firmware
  • Detailed description of your issue
  • Screenshots or recordings if applicable

Common Topics

Device & Setup

  • Initial device setup
  • Pairing and connectivity
  • Firmware updates
  • Hardware issues

Voice & AI Agents

  • Voice recognition issues
  • Agent configuration
  • Custom voice profiles
  • Routing and switching problems

Account & Data

  • Account management
  • Voice data privacy
  • Account deletion (see Data Deletion)

Billing & Subscriptions

  • Subscription plans
  • Payment issues
  • Refund requests

Privacy & Data Requests

Your voice data privacy is our priority:

Report a Problem