Support & Contact

We're here to help you SLAPP better

Contact Us

For questions, feedback, or assistance with SLAPP, please reach out to us:

  • Email: info@crateso.com
  • Subject Line: Please include "SLAPP Support" in your subject
  • Response Time: We aim to respond within 24-48 business hours

Before You Contact Us

To help us assist you faster, please include:

  • Your phone number associated with your account
  • Device type and operating system version
  • App version (found in Settings)
  • A detailed description of your issue or question
  • Screenshots if applicable

Common Topics

Account Issues

  • Phone number verification problems
  • Account access issues
  • Profile updates
  • Account deletion requests (see Data Deletion)

Boards & Collaboration

  • Creating and joining boards
  • Inviting members via phone number
  • Real-time sync issues
  • Managing board permissions

AI Merge Feature

  • How the merge feature works
  • Merge not producing expected results
  • AI processing delays

Technical Support

  • App crashes or freezes
  • Sync issues between devices
  • Notification problems
  • Feature not working as expected

Privacy & Data Requests

For privacy-related inquiries or data requests:

Feedback & Suggestions

We love hearing from our users! If you have ideas for improving SLAPP, please email us with "SLAPP Feedback" in the subject line. While we can't respond to every suggestion, we read them all and use your input to guide our development.

Report a Problem

To report bugs, security vulnerabilities, or content concerns: