Support & Contact

We're here to help you build better stories

Contact Us

For questions, feedback, or assistance with SLAPP, please reach out to us:

  • Email: info@crateso.com
  • Subject Line: Please include "SLAPP Support" in your subject
  • Response Time: We aim to respond within 24-48 business hours

Before You Contact Us

To help us assist you faster, please include:

  • The email address associated with your account
  • Device type and operating system version
  • App version (found in Settings)
  • A detailed description of your issue or question
  • Screenshots if applicable

Common Topics

Account Issues

  • Email verification problems
  • Account access issues
  • Profile updates
  • Account deletion requests (see Data Deletion)

Writing Suite

  • Scene and chapter editing
  • Character, place, and object management
  • Living bios not updating correctly
  • AI writing assistance features

Storyboard Studio

  • Generating storyboard tiles
  • Reordering and restructuring sequences
  • SLAPP merging elements together
  • Visual tile creation issues

Big Picture Board

  • Narrative flow visualization
  • Character and theme arc tracking
  • Continuity issue detection
  • Pacing heatmaps

Story Engine

  • Continuity tracking
  • Canon Lock feature
  • Story object connections
  • AI suggestions not appearing

Technical Support

  • App crashes or freezes
  • Sync issues between devices
  • Notification problems
  • Feature not working as expected

Privacy & Data Requests

For privacy-related inquiries or data requests:

Feedback & Suggestions

We love hearing from our users! If you have ideas for improving SLAPP, please email us with "SLAPP Feedback" in the subject line. While we can't respond to every suggestion, we read them all and use your input to guide our development.

Report a Problem

To report bugs, security vulnerabilities, or content concerns: