Data Deletion Request

Your data, your choice

Your Right to Deletion

You have the right to request deletion of your game account and personal data at any time.

How to Request Data Deletion

Option 1: In-Game Deletion

  1. Open Hi Fu Mi and go to Settings
  2. Select "Account"
  3. Tap "Delete Account"
  4. Confirm your decision

Option 2: Email Request

Send an email to privacy@crateso.com with:

  • Subject: "Data Deletion Request - Hi Fu Mi"
  • Include: Your account email or Player ID

What Gets Deleted

  • Your player profile and settings
  • Game progress and achievements
  • Character collection and customizations
  • Story progression data
  • In-game currency balances
  • Chat and social data
  • Gameplay analytics

What We May Retain

  • Purchase transaction records (for refund/legal purposes)
  • Anonymized gameplay statistics
  • Fraud prevention data
  • Information required by law

Processing Time

  • In-Game: Immediate deactivation, full deletion within 30 days
  • Email: Response within 5 business days, deletion within 30 days
  • Backups: Up to 90 days for complete removal

Before You Delete

  • Irreversible: All progress, characters, and purchases will be lost
  • No Refunds: In-app purchases cannot be refunded after deletion
  • Linked Accounts: Disconnect any linked social accounts first
  • Active Subscriptions: Cancel subscriptions to avoid future charges

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