Support & Contact

We're here to help

Contact Us

For questions, feedback, or assistance with Hi Fu Mi, please reach out:

  • Email: support@crateso.com
  • Subject Line: Please include "Hi Fu Mi Support" in your subject
  • Response Time: We aim to respond within 24-48 business hours

Before You Contact Us

To help us assist you faster, please include:

  • Your account/player ID
  • Device type and operating system
  • Game version
  • Detailed description of your issue
  • Screenshots or video if applicable

Common Topics

Account & Progress

  • Account recovery
  • Progress sync issues
  • Lost game data
  • Account deletion (see Data Deletion)

Gameplay

  • Game mechanics questions
  • Character and collection help
  • Story progression issues
  • Bug reports

Purchases & Currency

  • In-app purchase issues
  • Missing currency or items
  • Refund requests
  • Subscription management

Technical Issues

  • Crashes and performance
  • Connection problems
  • Installation issues

Privacy & Data Requests

Report a Problem